|  | Business Golf Etiquette
Tells how to strengthen business relationships while playing one of the most popular outdoor sports. Discusses the basic rules of when not to talk, pacing the game and the importance of always being ready for the next shot. Explains country club protocol and how to be a gracious guest. Gives the most important tips for when to discuss business. Tells specific ways to establish rapport and lists the three hazards to watch out for on a business outing. And much more! Comes with presenter’s notes.
| | | | The Art of Dining
A complete lesson in dining from how to enter your chair to the proper seating arrangement at a dinner party. Illustrates the proper place setting, tells how to properly hold wine glasses and explains the difference between the American and Continental styles of dining. Explains how to properly eat the dinner roll, how to handle the salad and condiments and what to do when faced with challenging foods and situations. Gives specific tips to be a gracious guest and a savvy host. And much more! Comes with presenter's notes.
| | | | Extreme Customer Service
Shares the secret of extreme customer service. Tells the cost of poor customer service and gives the reasons why customers are lost to your competitors. Describes the key benefits of extreme customer service. Explains what customers expect and gives the simple and low cost ways to improve customer service. And much more! Comes with presenter's notes.
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| | Hi-Tech Etiquette
Explains how to communicate via e-mail, voice mail, telephone, cell phone, memos and BlackBerry etiquette. Gives the most commonly made email etiquette faux pas, the importance of following up and how to add warmth and etiquette to your email messages. Tells how important telephone skills are, how and when to use the “hold button” and how to get the most out of voice mail. Describes the rules of sending a fax and writing the perfect memo. Also, explains when to use the speakerphone and when to turn off the cell phone. Comes with presenter's notes.
| | | | Mixing & Mingling
Tells why mixing & mingling is important. Gives the traits of the successful networker and how they can be developed. Lists goals for networking and recommends ways to prepare for a networking event. Tells how to overcome shyness by introducing oneself, meeting new people and introducing others. Explains the business of business cards,when to give one and when to ask for one. Tells how and why to follow up with new business contacts and more! Comes with presenter's notes.
| | | | The Polished Executive
Discusses the traits of the polished executive, especially in highly visible situations. Tells how to handle business greetings and introductions. Explains the importance of punctuality and steps to take to improve time management. Discusses meetings and meeting manners and emphasizes the importance of calling a meeting only when necessary, sticking to an agenda and respecting various points of view. Shares the value of an excellent telephone manner and how it reflects positively on the person and the organization. And much more! Comes with presenter's notes.
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