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Explains how to communicate via e-mail, voice mail, telephone, cell phone, memos and BlackBerry etiquette. Gives the most commonly made email etiquette faux pas, the importance of following up and how to add warmth and etiquette to your email messages. Tells how important telephone skills are, how and when to use the “hold button” and how to get the most out of voice mail. Describes the rules of sending a fax and writing the perfect memo. Also, explains when to use the speakerphone and when to turn off the cell phone. Comes with presenter's notes.
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